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Home > Edgenie Sunday Schroll: Newsletter > Make This Half Term Count – Your Opportunity to Level Up

Welcome to the 62nd edition of our Newsletter EdGenie's 📜 Sunday Scroll...

Every Sunday I send out actionable tips, tricks and real-world application insights from my 15 year experience coaching students to achieve As and A*s in their Economics A Levels via EdGenie.

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Make This Half Term Count – Your Opportunity to Level Up

Hey Genies,

This half term is your golden opportunity to make serious progress in A-Level Economics and your other subjects. 🌟

Whether you've fallen behind, need to prove to your teachers that you’re capable of those top grades, or simply want to get ahead of the class, this is your moment.

Let me tell you exactly how to make it count:

1️⃣ Reflect on Your Recent Performance
Take a moment to review the last few weeks and months. Are you on the right path? Did you perform as well as you could? Are you happy with your progress so far? Are you getting enough support? Do you fully understand the topics in the depth required?

Be honest with yourself here. This reflection will guide you toward what needs to change.

2️⃣ Do a Gap Analysis Where are you now vs where do you need to be? Are your answers meeting the A/A* standard? Are you practising enough 25 markers? Do you understand the deeper evaluations and diagrams that separate a B/C/D from an A? Identify the gap so you can bridge it!

3️⃣ Take Action Once you've reflected, it’s time to act. What’s holding you back? If there’s a topic you're struggling with, just ask. If you're on EdGenie – ask us directly via live chat or in your personalised sessions. If you're not with us yet, ask your teachers, your tutors or try and find the answers somehow. But, now’s the time to join, get that instant support, and skyrocket your progress before it's too late. 🚀

4️⃣ Consistency Over Intensity Remember, it's not about cramming for a week and forgetting everything. It's about building consistent study habits that will stick long-term. Set small, achievable goals for each day/week and make sure you're doing something toward your Economics revision regularly. Little and often is better than bursts of high intensity followed by burnout.

5️⃣ Question Practice is Key I say it all the time: understanding theory is only half the battle. The other half is practising questions regularly. You should be writing at least 3 detailed question plans and doing 2-3 full questions per week.

Need essay feedback? We’ve got you covered at EdGenie – instant feedback is a game-changer. 🔥

6️⃣ Keep Pushing Yourself If you’re already doing well, push yourself to be better. If you’re behind, now is the time to close the gap. And if you need help, you know where to find us. 😉

This half term is your chance to step up and take control of your progress. Don’t waste it.

You’ve got this, and I’m here to help every step of the way. 💪

Make it count!

 Emre 🧞‍♂️



Can artificial intelligence rescue customer service?

Summary

📈 AI adoption is surging in customer service – Many call centres are increasingly using AI to manage customer interactions.​

📱 AI helps manage angry customers – Companies like Sonos use AI bots to handle complex customer complaints, reducing human strain.​

🤖 Generative AI is changing customer service – Nearly half of customer service leaders believe AI will significantly impact the sector within the next year.​

💼 High cost of human agents – Customer service is a costly industry, especially in America, with about $120bn in wage costs for almost 3 million workers.​

🕹️ Mixed success with past tech –
Previous tech solutions have frustrated customers, often deflecting them with complicated processes instead of direct help.​

💰 Investment in AI for customer service is booming
 – Funding for generative AI startups has grown rapidly, with companies like Sierra and Crescendo attracting large investments.​

🦾 Big tech’s AI focus
– Companies such as Alphabet, Amazon, and Microsoft are also venturing into AI customer service solutions.​

🗣️ AI provides unique, informed responses 
– Unlike older bots, generative AI creates tailored responses using firm-specific training and customer interaction data.​

🤝 Debate on AI’s role in customer service
 – Some firms prefer AI as an assistant to humans, while others are ready to let AI bots manage customer interactions entirely.​

🌐 Customer preference for human support –
While AI can improve accessibility and language support, many customers still value human-to-human interaction.​

⚠️ AI’s occasional errors 
– AI bots can make mistakes confidently, sometimes causing issues, as seen when Air Canada’s chatbot wrongly promised a discount.​

🧑‍💻 Potential job reductions 
– Generative AI could reduce call-centre jobs by 20-30% by 2026, though it may also allow agents to focus on creative tasks.

A Level Economics Questions:

Q.Why might AI customer service tools be more efficient than traditional human agents?
​A. AI can handle multiple tasks simultaneously, respond instantly to customer queries, and access a vast database of information to provide solutions, making it faster and more cost-effective than traditional human agents.

Q.What are the potential benefits of outcome-based pricing for AI customer service tools?​
A. Outcome-based pricing ensures that companies only pay when AI successfully resolves a customer query, making it a more cost-effective solution compared to traditional models where businesses pay per minute or agent.

Q.To what extent could AI replace human customer service agents in the near future?
​A. AI has the potential to replace many routine tasks in customer service, but its ability to completely replace human agents is limited by its lack of empathy and potential to make errors. In the near future, a hybrid model, where AI assists human agents, may be more practical.

​Q. How might companies balance the need for cost efficiency with maintaining customer satisfaction as they adopt AI in customer service?
A. Companies could implement a hybrid model where AI handles simple tasks, while human agents manage more complex issues, ensuring both cost efficiency and customer satisfaction. Maintaining the option for human interaction is key to addressing customer concerns about AI.

Possible A Level Economics 25 Marker Question

Evaluate the potential economic impacts of widespread AI adoption labour markets. (25 marks)

Infographic of the Week

Global Leaders in Sustainability: 2024 Rankings

In 2024, the Sustainable Trade Index (STI), developed by the Hinrich Foundation with the IMD World Competitiveness Center, ranked 30 economies based on Economic, Societal, and Environmental sustainability. New Zealand retained the top spot, with the UK following in second place. Australia climbed to third by improving in the Environmental and Economic pillars, while Japan leapt to fifth, also driven by environmental gains. Notably, Hong Kong dropped from fourth to seventh due to shifts across pillars. The STI reveals a correlation between GDP per capita and Economic and Societal pillars, yet the Environmental pillar ranks independently, evidenced by the Philippines’ high environmental score despite a lower GDP per capita.

Chart of the Week

Public Debt on the Rise in the U.S., EU, and China

Public debt has increased in 2024 across the U.S., EU, and China, with projections from the IMF indicating U.S. debt will reach 121% of GDP, compared to 90.1% in China and 82.7% in the EU. The U.S. saw a sharp rise during the pandemic, peaking at 132% of GDP in 2020, although it fell again in 2021. In contrast, China’s debt has grown steadily, fuelled by credit-financed investments aimed at boosting growth. The debt-to-GDP ratio, representing government debt relative to the size of the economy, highlights budget deficits in each region as expenditures surpass revenues.

Macroeconomic Data


Whenever you're ready there is one way I can help you.

If you or your child are looking to Boost your A level Economics Grades in under 30 days, I'd recommend starting with an all-in-one support network where you get 24/7 access to a SuperTutor:

Join EdGenie 🧞‍♂️: Transform your A-Level Economics essays and exam marks (genuinely) with our comprehensive on-demand learning platform. This carefully curated course blends engaging content with effective exam techniques, the same ones that have empowered over 1,000 of my students to achieve an A or A* over the last 13 years. 
A huge thanks for hopping on board EdGenie's Wednesday Wisdoms newsletter! 
I'm Emre, and I've got a big goal - to make A* education accessible to all A-level students.
And it Starts With You!

Emre Aksahin
Chief Learning Officer at Edgenie